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Ordering Directly from our web site:
To order via our online ordering system, you must be a registered customer. If you
have just registered on line you may place one order before receiving a customer
number. You will receive your customer number within one business day. If you are
a current customer you will need your customer number (found on any invoice) and
zip code or last name to logon to place your order.
We accept credit cards and CODs for our online ordering system. Follow the
prompts on the screen and complete the necessary address, phone, and payment information.
You can check the status of your order by returning to our Web site and clicking
on the "Order Status"
link at the top of our web site. Please keep in mind that our web site gets updated
at least 3 times per day. We do not accept C.O.D. as a form of payment for catalog
orders. You may either pay by credit card or mail in a money order/certified bank
check.
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Ordering by e-mail:
If you choose not to use our Online ordering system, you may
e-mail your orders to us.
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Ordering by phone:
Even if you want to call in your order you can still use our web site to speed up
the process by first adding items to your cart and then using our "Phone-in this
order" feature. This will ensure that your order is processed more quickly and accurately
as our customer service team will be able to retrieve your cart items exactly as
you entered them.
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Add all the products you want to purchase to your shopping cart then go to the shopping
cart page. |
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You'll see the 'Phone-in this order' and 'Fax or mail this order' links to the left
of the Continue Shopping button. |
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If you click on 'Phone-in this order' link you will be given an 800 number to call
and Customer ID. Just give the Customer ID to the Pro World sales associate when
you order. She'll be able to pull up your order and finish it on the phone. |
You can phone your order to us Monday through Friday from 8:30am to 5:00pm Eastern
time. Our telephone numbers are:
U.S. toll free: 800-678-8289
International: 856-406-1020
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Ordering by fax:
Even if you want to fax in your order you can still use our web site to speed up
the process by first adding items to your cart and then using our "Fax or Mail this
order" features. This will ensure that your order is processed more quickly and
accurately as our customer service team will be able to retrieve your cart items
exactly as you entered them.
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Add all the products you want to purchase to your shopping cart then go to the shopping
cart page.
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You'll see the 'Fax or mail this order' link to the left of the Continue Shopping
button.
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If you click on 'Fax or mail this order' link you will be given a printable order
page that you can fax to us at 856-406-1025.
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Ordering by mail:
Even if you want to mail in your order you can still use our web site to speed up
the process by first adding items to your cart and then using our "Fax or Mail this
order" features. This will ensure that your order is processed more quickly and
accurately as our customer service team will be able to retrieve your cart items
exactly as you entered them.
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1. |
Add all the products you want to purchase to your shopping cart then go to the shopping
cart page. |
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You'll see the 'Fax or mail this order' link to the left of the Continue Shopping
button.
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If you click on 'Fax or mail this order' link you will be given a printable order
page that you can mail to us with your credit card information, check or money order. |
Our mailing address is:
Pro World
Attn: Internet Orders
961 Bethel Ave.
Pennsauken, NJ 08110 |
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You can pay for your order either by C.O.D (if your business is located within the
United States) or by credit card. We accept Visa, MasterCard, American Express,
and Discover. C.O.D. orders must be paid by a bank certified check or money order.
There will be a $10.50 C.O.D. charge added to your order. We will accept your company
check after you have completed our company check application form and have been
approved. To receive an application please
call, fax, or e-mail us. We will process your application and reply within
5-10 business days.
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We accept credit card and COD orders via the Internet. For security purposes,
first time customers using a credit card must have their orders shipped to the address
at which the credit card statement is mailed. If the shipping address does not match,
you will receive an e-mail from us indicating that we are holding your order and
cannot process it. All C.O.D. orders will have a $10.50 C.O.D. charge added to their
order. We do not accept C.O.D. as a form of payment for catalog orders. You
may either pay by credit card or mail in a money order/certified bank check.
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International customers can either pay by credit card or by bank wire payment. There
is a $20 bank charge for wire payment. Instructions on how to send us a bank wire
are listed below. We cannot ship an order C.O.D. outside the U.S. If you wish to
order and pay via a bank wire payment follow these simple instructions:
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Fax or e-mail your order to us. |
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Please indicate you wish to pay by bank wire and at which time we will forward wiring
instructions to you. |
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Indicate any special requests on the order including preferred international freight
carrier. We normally use UPS for international shipments and will send packages
'Freight Prepaid'. You will be responsible for paying for all additional freight,
duty, and taxes upon delivery. |
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After entering your order in our system, we will fax or e-mail you the total amount
needed to wire to Pro World. All wire payments must be in US dollars. Upon receiving
the order total from us, you would go ahead with your wire transfer.
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Whenever a check is returned to us marked 'insufficient funds' or 'account closed',
all future orders will be shipped C.O.D. (Certified Check) or by credit card only.
A $25 service charge will be added to your next order each time a check is returned. |
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All prices are listed below the product image, and when applicable, within the pricing
and specifications section of an item. If you know the product number, you can do
a quick price check by going to our 'Product Search' section, entering the product
number, and selecting the Product ID radio button. This will return a picture of
the product with pricing. Please note that many of our prices are based on ordering
more than one piece of an item. Therefore, to confirm your final price, you will
need to view your shopping cart and press the 'Recalculate' button. Transfer
Pricing-No Minimum Required Prices shown for transfers are the per piece
price based on ordering at least 12 pieces of a design. You may order as little
as one piece of as many different designs as you like. Your cost is just $0.10 per
transfer handling charge if you order between 6-11 pieces of a design, $0.20 per
transfer handling charge if you order between 2-5 pieces of a design, and $0.35
per transfer handling charge if you order only one piece of a design. |
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All orders are shipped F.O.B. Pennsauken, New Jersey. See the
International section of customer service regarding shipping outside the
United States.
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Pro World ships Monday through Friday only excluding holidays and inclement weather
days.
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Our standard shipping carrier for U.S. shipments is United Parcel Service. All orders will be shipped via UPS
unless otherwise noted. If your order is being shipped outside the United States,
we have the option to choose your shipping method prior to completing your order.
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All 16x20 heat transfer machines are
subject to a $20 shipping surcharge
from UPS.
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Shipments to Puerto Rico are shipped via UPS Second Day or Next
Day service only.
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There is a $10.50 surcharge for each box shipped C.O.D.
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There is a $3.00 surcharge added to each order to cover packaging and handling of
your order.
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UPS Next Day, Second Day, Three Day services are available upon request for U.S.
orders only. You will be prompted to enter your shipping method prior to completing
your order. |
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All stock transfer and ink jet transfer papers (401,
402, 501, 502, 748, 749, 795 & 895)
orders placed online (sorry, does not include machines, accessories, display equipment,
promotional orders, clearance merchandise, all other transfer papers, catalogs,
etc.) and shipped within the United States
(Alaska and Hawaii excluded) will receive FREE UPS GROUND
FREIGHT. There is only a $99 minimum order required. Just place an online order
using your credit card and choose 'UPS Ground' as your shipping method when you
check out. For your protection, our online ordering system is completely secure
and utilizes the latest encryption technologies.
All non-promotional and non discounted orders with the exception of Club Pro World,
for stock transfers and ink jet transfer paper (401,
402, 501, 502, 748, 749, 795 & 895),
will be eligible for our free program. Orders containing any other merchandise will
be shipped via UPS Ground or another method requested by the customer at regular
rates. All orders will be charged a $3.00 handling and insurance fee. All COD orders
will also be charged a $10.50 COD charge. Orders outside the continental US are not
eligible for free shipping.
Just fill your shopping basket with the items you wish to purchase and when you
go through the Checkout process, just select FREE SHIPPING.
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From time to time we may be temporarily out of
stock of an item for up to 3 days. We will use
our discretion as to whether or not to hold your
order for the back order to come in.
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We use Bax Global or UPS for most international orders due to their reliability. We do reserve
the right to use a carrier of our choice when we deem it in the best interests of
timeliness and cost effectiveness. Delivery is approximately
5-7 days plus time
for local customs clearance to most destinations.
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The minimum order for international
orders is $75.
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Orders shipped to Canada are shipped
via United Parcel Service (UPS)
ground service or Express Service.
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We will ship International orders via Express Mail if we feel it is the best interest
of the customer.
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We cannot confirm shipping costs until
we process your order. Therefore, if you are ordering via the Internet, you will
not receive an order total until you review your order via the
My Account section on our home page. We are not responsible for any import
duties or other taxes. There is a
$3.00 handling charge on all orders.
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All international orders must be paid either by credit card (Visa, MasterCard, American
Express, or Discover) or by a bank wire in US funds. You will have the option during
the ordering process to indicate your payment type. Please
email us to receiving wiring instructions. Once you receive wiring
instructions, we will hold your order until we have received confirmation by our
bank that your wire payment has been received.
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Since the cost of shipping
international orders is much higher,
we will hold your order until
everything ordered is in-stock. |
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Virtually all our items require 'no minimum' order. You may order as little as one
piece of virtually all items. Due to the high cost of processing your order, there
is a $5 service charge for orders totaling less than $25.00. |
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We will only accept returns due to manufacturing defects or errors in filling an
order.
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To make a return, you must notify us via
e-mail, fax, or phone within 72 hours of receipt of the order. You will
receive instructions and an official return authorization number. All returns must
be received back within 15 days of purchase date.
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Place the return authorization number you are given on the outside of the box and
inside the box on a copy of your order or on a separate piece of paper. We will not
accept any returns without an official return authorization number written on the
outside of the package and included inside the box on a piece of paper.
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Upon receipt of your returned merchandise, we will issue a refund, exchange or credit.
This will depend upon the situation and will be discussed at the time you receive
the return authorization number.
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All sales are final.
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All refused and unclaimed C.O.D., prepaid shipments and unauthorized returns are
subject to a 25% restocking fee in addition to freight charges.
All canceled orders are subject to a 15% restocking charge.
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Pro World will not accept any garments for return after they have been printed.
Garments must be inspected thoroughly before printing. Pro World will only accept
one damaged garment for credit resulting from a damaged transfer. |
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