Purchases & Returns
- Ordering Options
- Payment Terms
- Pricing
- Back Order Policy
- Our "No Minimum" Policy
- Returns & Exchanges
Ordering Options
- Ordering Directly from our web site:
You can register online during checkout using your email address and a chosen password. If you are a current Pro World customer and have ordered from us online prior to September, 2010 you can follow the steps on the login page to update your account so that your account information from our old site is transferred over to our new site.
We accept credit cards (Visa, Mastercard, American Express, Discover) and PayPal for ordering online. Follow the prompts during checkout and complete the necessary address, phone, and payment information. You can check the status of your order as well as update your password, account information and more by returning to our Web site and clicking on the "My Account" link at the top of our web site.
- Ordering by phone:
You can phone your order to us Monday through Friday from 8:30am to 5:00pm Eastern time. Our telephone numbers are:
U.S. toll free: 800-678-8289
International: 856-406-1020
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Ordering by fax:
You can fax in your order by sending a fax to:
U.S. toll free: 888-303-6345
International: 856-406-1025
- Ordering by mail:
Our mailing address is:
Pro World
Attn: Internet Orders
961 Bethel Ave.
Pennsauken, NJ 08110
Payment Terms
We accept PayPal, Visa, MasterCard, American Express, and Discover.
- We accept credit card orders via the Internet. For security purposes, first time customers using a credit card must have their orders shipped to the address at which the credit card statement is mailed. If the shipping address does not match, you will receive an e-mail from us indicating that we are holding your order and cannot process it.
- International customers can either pay by credit card or by bank wire payment. Instructions on how to send us a bank wire are listed below.
If you wish to order and pay via a bank wire payment follow these simple instructions:
- Fax or e-mail your order to us.
- Please indicate you wish to pay by bank wire and at which time we will forward wiring instructions to you.
- Indicate any special requests on the order including preferred international freight carrier. We normally use Global Express Mail for international shipments and will send packages 'Freight Prepaid'. You will be responsible for paying for all additional freight, duty, and taxes upon delivery.
- After entering your order in our system, we will fax or e-mail you the total amount needed to wire to Pro World. All wire payments must be in US dollars. Upon receiving the order total from us, you would go ahead with your wire transfer.
Pricing
All prices are listed below the product image, and when applicable, within the pricing and specifications section of an item. If you know the product number, you can do a quick price check by going to our 'Product Search' section, entering the product number, and selecting the Product ID radio button. This will return a picture of the product with pricing. Please note that many of our prices are based on ordering more than one piece of an item. Therefore, to confirm your final price, you will need to view your shopping cart and press the 'Recalculate' button. Transfer Pricing-No Minimum Required Prices shown for transfers are the per piece price based on ordering at least 12 pieces of a design. You may order as little as one piece of as many different designs as you like. Your cost is just $0.10 per transfer handling charge if you order between 6-11 pieces of a design, $0.20 per transfer handling charge if you order between 2-5 pieces of a design, and $0.35 per transfer handling charge if you order only one piece of a design.
Back Order Policy
From time to time we may be temporarily out of stock of an item for up to 3 days. We will use our discretion as to whether or not to hold your order for the back order to come in.
Our 'No Minimum' Policy
Virtually all our items require 'no minimum' order. You may order as little as one piece of virtually all items. Due to the high cost of processing your order, there is a $10 service charge for orders totaling less than $25.00.
Returns & Exchanges
We will only accept returns due to manufacturing defects or errors in filling an order.
- To make a return, you must notify us via e-mail, fax, or phone within 72 hours of receipt of the order. You will receive instructions and an official return authorization number. All returns must be received back within 15 days of purchase date.
- Place the return authorization number you are given on the outside of the box and inside the box on a copy of your order or on a separate piece of paper. We will not accept any returns without an official return authorization number written on the outside of the package and included inside the box on a piece of paper.
- Upon receipt of your returned merchandise, we will issue a refund, exchange or credit. This will depend upon the situation and will be discussed at the time you receive the return authorization number.
- All sales are final.
- All refused and unclaimed C.O.D., prepaid shipments and unauthorized returns are
subject to a 25% restocking fee in addition to freight charges.
All canceled orders are subject to a 15% restocking charge. - Pro World will not accept any garments for return after they have been printed. Garments must be inspected thoroughly before printing. Pro World will only accept one damaged garment for credit resulting from a damaged transfer.
