Purchases & Returns

Ordering Options

  • Ordering Directly from our web site:
    You can register online during checkout using your email address and a chosen password.
    We accept credit cards (Visa, Mastercard, American Express, Discover) and PayPal for ordering online. Follow the prompts during checkout and complete the necessary address, phone, and payment information. You can check the status of your order as well as update your password, account information and more by returning to our Web site and clicking on the "My Account" link at the top of our web site.

  • Ordering by phone:
    You can phone your order to us Monday through Friday from 8:30am to 5:00pm Eastern time. Our telephone numbers are:
    U.S. toll free: 800-678-8289
    International: 856-406-1020
    Note: Only orders placed online on our websites will qualify for PW Reward points, free shipping offers and online promotional codes.
  • Ordering by fax:
    You can fax in your order by sending a fax to:
    U.S. toll free: 888-303-6345
    International: 856-406-1025
    Note: Only orders placed online on our websites will qualify for PW Reward points, free shipping offers and online promotional codes.
  • Ordering by mail:
    Our mailing address is:
    Pro World
    Attn: Internet Orders
    961 Bethel Ave.
    Pennsauken, NJ 08110
    Note: Only orders placed online on our websites will qualify for PW Reward points, free shipping offers and online promotional codes.

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Payment Terms

We accept PayPal, Visa, MasterCard, American Express, and Discover.

  • We accept credit card and PayPal orders via the Internet. For security purposes, first time customers using a credit card must have their orders shipped to the address at which the credit card statement is mailed. If the shipping address does not match, you will receive an e-mail from us indicating that we are holding your order and cannot process it.
  • International customers can either pay by credit card or by bank wire payment. Instructions on how to send us a bank wire are listed below. If you wish to order and pay via a bank wire payment follow these simple instructions:

    • Fax or e-mail your order to us.
    • Please indicate you wish to pay by bank wire and at which time we will forward wiring instructions to you.
    • Indicate any special requests on the order including preferred international freight carrier. We normally use Global Express Mail for international shipments and will send packages 'Freight Prepaid'. You will be responsible for paying for all additional freight, duty, and taxes upon delivery.
    • After entering your order in our system, we will fax or e-mail you the total amount needed to wire to Pro World. All wire payments must be in US dollars. Upon receiving the order total from us, you would go ahead with your wire transfer.

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Stock Transfer Pricing

All stock transfer prices are listed below the product image, and when applicable, within the pricing and specifications section of an item. If you know the product number, you can do a quick price check by going to our 'Product Search' section and entering the product number. This will return a picture of the product with pricing. Please note that many of our prices are based on ordering more than one piece of an item. Therefore, to confirm your final price, you will need to view your shopping cart and press the 'Recalculate' button. You may order as little as one piece of as many different designs as you like. Your cost is just $0.30 per transfer handling charge if you order between 6-11 pieces of a design, $0.65 per transfer handling charge if you order between 2-5 pieces of a design, and $0.95 per transfer handling charge if you order only one piece of a design.

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Back Order Policy

From time to time we may be temporarily out of stock of an item for up to 3 days. We will use our discretion as to whether or not to hold your order for the back order to come in.

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Our 'No Minimum' Policy

Virtually all our items require 'no minimum' order. You may order as little as one piece of virtually all items.

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Returns & Exchanges

Our goal is to satisfy each and every customer... all of the time. If you are not satisfied with any product for any reason it may be returned for a merchandise credit in the form of PW Reward Points with a few exceptions listed below. Of course, if you need to make a return due to either a damaged product you received or a product you did not order, we will issue you a full refund and pay for the return shipping.

To make a return:

  1. You must contact us via email within 15 days of receipt of your product.
  2. A return authorization number (RA) will be provided and must appear on the return label or box (we recommend you use a permanent marker) and you place the RA number on a piece of paper inside the box as well. We will not accept any returns without an authorization number.
  3. Return the product to us in its original condition. You must assume the cost of the return freight unless you are returning a product that was damaged or was received in error. Make sure the package is insured, as we cannot be held responsible for damaged or non-delivered packages.
  4. Upon receipt, your returned products will be inspected to ensure they were returned in resellable condition. If the product was sent to you in error or was damaged, we will issue a full refund or exchange. If you are returning products that you are not satisfied with, a full merchandise credit will be issued in the form of PW Reward Points, for the value of the products being returned. The PW Reward Points may be used for any future purchase and can be applied during checkout. You can learn more about the PW Reward points program here.
  5. We will email you a confirmation of the return along with the amount of PW Reward Points that were issued to your account.

Due to the nature of our business there are a few exceptions and exclusions:

  1. All printers, cutters, 3D presses, and heat presses are not returnable except if the product was damaged or defective. In this event, please contact us for further information.
  2. Printer inks must be unopened.
  3. Custom transfers, special order transfers and other custom products cannot be returned.
  4. Products that have been partially used, such as vinyl rolls, cannot be returned.
  5. Heat Press and equipment accessories (e.g. specialized platens) cannot be returned.

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