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Help & Information

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FAQ    |   Using This Site    |   Your Account/Club Pro World    |    Purchasing & Returns

Your Account
This section allows you to maintain your online account. You can register for a new account, modify the information in a current account, reorder items from previous orders you've placed, check your Club Pro World points and check the status of a current order.

DID YOU KNOW. If you have an account with Pro World, either through phone or regular mail, then you are already registered for an online account. To find your login information, pull out your most recent invoice and find the account number and zip code. Just use our online shopping basket and when you go to check out, enter the login information from your invoice and your ready to go!

Quick Links:
. Not currently a Pro World customer? Register online.


How To Login
Click on the 'My Account: Login' link on the top of the page. You will then be prompted to enter in your customer information. For security reasons you will be asked to Login whenever you edit your customer information, review your order status or purchase items online.

You must be a current customer and know your customer number and either your current billing address zip code or your last name (as it appears in our system). If you are not a current customer you can register quickly and easily order online during the same session.

If you do not remember your customer number, billing address zip code or last name (as it appears in our system), you can find all this information on any Pro World invoice that you have available or you can contact us to receive the necessary logon information.


Register Your Business
If you're not a current customer but would like to register your business with us please click here. You'll fill out a short form and be entered into our system for future ordering. We'll also email you periodically with information pertaining to new products, policy changes and promotions. You must be a reseller to order from Pro World. You can register now by clicking here.


Editing Your Account
If your billing address, email address or phone number has changed since opening your account, you can quickly and easily update it online.

To edit the billing information for your account, click on the 'My Account: Login' link at the top of any page and enter your login information.

Once logged in, click on the 'Update Account Info' to the right of the page. You will then be prompted to change your account information.


Reordering Items
You can quickly and easily reorder products from previous orders you have placed. We also keep track of your favorite (most ordered) products so you can view and reorder them quickly. Both of these features are a great way to speed up the ordering process and make the buying process much more efficient.

To reorder items from a previous order
1. Click on the 'My Account' or 'Order Status" links at the top of the page and enter your login information.
2. You will see a list of your previous orders. Click the 'Reorder' link next to an order.
3. All the items from that order will be listed.
4. Enter the number of each item you want to reorder in the Quantity box to the right.
5. Click on the 'Add to Cart' button at the bottom of the page.

To reorder items from your most purchased items
1. Click on the 'My Account' or 'Order Status" links at the top of the page and enter your login information.
2. Click on the 'Reorder Your Most Purchased Items' link on the right side.
3. Your most purchased items will then be listed sorted by your most heavily purchased item to your least ordered item.
4. Enter the number of each item you want to reorder in the Quantity box to the right.
5. Click on the 'Add to Cart' button at the bottom of the page.


Your Club Pro World Account
If you are a member or Club Pro World, you can check on your points once you are logged in (click here for login instructions). After logging in, click on the 'Check Club Pro World Point' link on the right side of the page. You can also find additional links and information about Club Pro World on the left side navigation of most pages.

To learn about or sign up for Club Pro World, click here.


Order Status / Order Tracking
To review and track an order previously placed, click on the "Order Tracking" link at the top of the page. Once logged in, you will see a list of your current and past orders. Click on the 'Track This Order' link on the right. Click here to track order now.

After you login your outstanding orders will be listed with the most recent one first. You can click on any order for further details and shipping carrier tracking.


Security & Privacy
Your account is always secure. We use SSL (Secure Socket Layer), the internet standard security technology when we ask for personal information. Click here for more information regarding our online security.


Cookies
We give you cookies but not the chocolate chip kind.

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited. We use cookies but do not store personally confidential information in your cookie. That's a fancy way of saying we don't keep your credit card information on file.

Instead, we use cookies in order to improve your shopping experience. When you visit Pro World, your cookie helps us keep track of your order as you shop at our site. For example, if your computer automatically turns of while you're shopping and you need to reboot, all your items in your shopping cart will still be there when you return to our site. Your cookie allows us to recognize you when you return to our site and provides you with access to your account information. When you order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not ordered from us, we may still monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, we may not be able to recognize you as a customer and therefore you may have to re-enter information that we would otherwise keep handy for you such as your billing address and the contents of your shopping cart.
E-mail Pro World, Toll Free 1-800-678-8289, Local (856) 406-1020, Fax (856) 406-1025
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