Política de reembolso

Returns & Exchanges

Our goal is to satisfy each and every customer... all of the time. If you are not satisfied with any product for any reason it may be returned for a merchandise credit in the form of PW Reward Points with a few exceptions listed below. Of course, if you need to make a return due to either a damaged product you received or a product you did not order, we will issue you a full refund and pay for the return shipping.

To make a return:

  1. You must contact us via email within 15 days of receipt of your product.
  2. Return the product to us in its original condition. You must assume the cost of the outbound and return freight unless you are returning a product that was damaged or was received in error. Make sure the package is insured, as we cannot be held responsible for damaged or non-delivered packages. Returns may be subject to a 15%-25% restocking fee.
  3. Upon receipt, your returned products will be inspected to ensure they were returned in resellable condition. If the product was sent to you in error or was damaged, we will issue a full refund or exchange. If you are returning products that you are not satisfied with, a full merchandise credit (less any restocking fees) will be issued in the form of PW Reward Points, for the value of the products being returned. The PW Reward Points may be used for any future purchase and can be applied during checkout. You can learn more about the PW Reward points program here.
  4. We will email you a confirmation of the return along with the amount of PW Reward Points that were issued to your account.

Due to the nature of our business there are a few exceptions and exclusions:

  1. All printers, cutters, 3D presses are not returnable except if the product was damaged or defective upon receipt. Heat presses can be returned within 30 days of purchase for any reason provided they are returned in the original packaging and are in like-new condition. Please contact us for further information.
  2. Printer inks must be unopened.
  3. Custom transfers, special order transfers and other custom products cannot be returned.
  4. Products that have been partially used, such as vinyl rolls, cannot be returned.

International orders:

Brokerage and/or customs fees may be due when your order is delivered for which you will be responsible and are non-refundable.  We can ship your order with the understanding that once the equipment leaves the United States, Pro World will not be responsible for any damages that might be caused in transit. Also, if the equipment ever needs to be returned for any reason, you would be responsible for all incoming and outgoing shipping expenses, customs fees, etc. We will honor the warranty with parts replacements if necessary and technical support.

Cancellation/Change Policy

We require any cancellation and/or changes for orders that have been placed but not shipped to be confirmed via email. We will then respond via email if we are able to make the cancellation and/or change requested.