Why are you moving custom transfers to proworldinc.com?
We are moving from pwcustom.com to proworldinc.com to keep all of our services and products on one website. pwcustom.com was a sister site for our main website proworldinc.com, and it was time to combine the best of both worlds for a more seamless user experience. Now you can order everything in one place: heat presses, vinyl, sublimation blanks, printers, svg files, and custom transfers!
Do I have to do anything to move my account over to proworldinc.com?
There isn’t anything you need to do. All of your previous layouts/artwork have already been added to your account on proworldinc.com. Just log in to your account (same email address and password as pwcustom.com) and you can view your designs under ‘My Custom Products’.
Is the ordering process different?
Yes, we’ve provided you with more creative tools/assets and a more efficient and direct workflow for ordering.
- To enter a new order, select your product.
- Click on the “Design Heat Transfer” button.
- Once in the designer, you can use our premade templates, clipart, text, or upload your own file. Arrange the design on the sheet and save the layout. You will enter the quantity needed, add any notes regarding your design (example: size, colors, reorder, etc) and continue through checkout to place the order.
- Once we receive your order, our team will review your design and send a file back for you to approve. Your order will go directly into production once it is approved.
What if I need to reorder a design I previously placed on PWCustom.com?
- To reorder a previous layout log in to your account and go to ‘My Account’ where you will see ‘My Custom Products’.
- Click the ‘order/edit’ button under the design, which will open the online designer.
- You can make changes to the colors if needed, enter the quantity needed for your order and proceed through checkout.
Does my PWCustom login work on Pro World?
You will be able to use the same login (email address and password) that you used on pwcustom.com on proworldinc.com.
Did you move my artwork?
Yes, your artwork will be waiting for you in your account once you log in. It can be located under ‘My Custom Products’ in the ‘My Account’ section. Or you can load your saved artwork while in the designer.
Are the custom transfer types I ordered before still available?
Our custom transfers are now better than before and can be applied to even more garment types! We have reduced our product line since some of the transfers types we’ve previously offered are now compatible with a larger variety of garment types.
Our Easytrans and 1-Color Value transfers are screen printed onto paper with plastisol ink (same as before) but can now be printed on stretchy fabrics along with 100% cotton or 50/50 blend garments. If you have previously ordered EasyFlex, 1-Color Value Flex, or Vibratrans, you can now order Easytrans or a 1-Color Value transfer instead.
Our Full Color Value transfers received a major upgrade in quality. It is now digitally printed and backed with screen print ink for a more durable yet soft feel. The colors will no longer be created using a dot pattern but will have a smooth blended appearance. Best of all, the colors will be more accurate and much more vibrant than before.
Our Colortrans product will be produced the same as our full color value transfer - digitally printed and backed with screen print ink. However, we no longer offer the same sheet size of 12.75” X 19”. The sheet size has been reduced to 11.7” X 16.5”. If you are concerned about the size of your design, please enter notes within your order and we can confirm at what size the design will print and adjust the layout as needed.
Are you now offering DTF (direct to film) transfers?
Yes, we are now offering our ColorPro DTF transfers. This digitally printed transfer is available in a 12” X 22” sheet and requires No Minimum order. That’s right, order as few as one sheet. This new product is perfect for samples and small runs.
What else has changed?
We added 10 new colors to our standard ink color palette and 2 new transfer types - Supacolor and ColorPro DTF transfers.
Do you offer a sample pack to try the new products?
Yes, you can order a FREE sample pack here.
Are you moving my previous orders?
A record of your previous orders will not be moved over to proworldinc.com. Please note that your previous order confirmation emails contain your order details such as quantity, colors and date of order for you to reference if needed.
What if I need a record of my previous orders?
Please send an email to email@example.com requesting the invoices you need.