Shipping Information
Free Shipping Offer
- You must place your order online at www.proworldinc.com. Custom Transfer orders do not qualify.
- Your shipping address must be in the Contiguous United States (Alaska and Hawaii and other US territories are excluded).
- Orders shipping to an FPO/APO address could incur additional fees if the package exceeds 10lbs.
- There is a $149.00 minimum order to qualify for free standard shipping (see product restrictions below).
Restrictions: All qualifying orders will ship free when Standard Shipping is selected at checkout. Some items, such as large heat presses, cutters, DTF equipment and bundles, and large quantities of mugs, cannot be shipped via regular methods due to weight and will need to be shipped through a common carrier (freight truck). For heat presses, cutters, and DTF equipment and bundles, this information will be noted on the product page.
Select heat presses and cutters will incur a lift gate/oversize shipping fee. This fee will be listed on the product page. The customer will be responsible for any additional fees that may be incurred such as appointment fees, inside delivery fees, etc. You may also contact the freight company to arrange for pickup at the carrier's local terminal.
For DTF equipment and bundles, shipping charges may vary and are calculated at checkout.
Siser Vinyl Free Shipping Offer
Order $149 of Siser products and receive free Standard Shipping within the Contiguous US. In the event your order includes at least $149 of Siser products plus additional non-Siser products you will only be charged freight for the non-Siser products up to an order value of $149. If your order value exceeds $149, regardless of the type of products in your order, you will receive Free Standard Shipping within the Contiguous US when this option is selected in checkout. These offers do not apply and/or cannot be combined with other promotional offers or special pricing programs.
Shipping & Delivery
- We ship products from our facilities throughout the U.S., with our stock items shipping from Virginia.
- Pro World ships Monday through Friday only excluding holidays and inclement weather days.
- Same day shipping. We make every attempt to ship in-stock orders promptly.
- Expected Dates are subject to change without notice, but will be updated on the website as the information is made available.
- UPS Next Day, Second Day, Three Day services, UPS SurePost, and Standard Shipping are available during checkout for U.S. orders only shipped within the Contiguous U.S. UPS delivery service does not include weekends and holidays.
- Standard Shipping normally takes 2-8 business days to arrive at your location after leaving our facility. Orders ship by UPS Ground, UPS Surepost, USPS Priority Mail, or USPS First Class Mail. Pro World reserves the right to use the carrier and method of our choice when Standard Shipping is selected at checkout.
- UPS Ground Shipping Map (add 1-2 business days for orders shipping via UPS Surepost)
- If an order ships and a change of address is needed, there will be an additional fee of $21.00 to make the adjustment.
- Once the shipment arrives at the shipping destination in the order, Pro World or its vendors will not be responsible for any damage or loss that may occur when shipping to another location. You will also be responsible for any parts or shipping expenses should the equipment or supplies need repair or replacements.
International Orders
- We use USPS International Priority Mail, or United Parcel Service (UPS) for most international orders due to their reliability. We reserve the right to use a carrier of our choice when we deem it in the best interests of timeliness and cost effectiveness. Delivery is approximately 7-14 days plus time for local customs clearance to most destinations.
- Order minimum is $75 plus shipping.
- Orders shipped to Canada are shipped via United Parcel Service (UPS) ground service or USPS International Priority Mail.
- Although our website can calculate various international shipping options, sometimes we cannot confirm shipping costs until we process your order. Therefore, if you are ordering from our website, you should check your order total and details in the "My Account" section approximately 24 hours after placing your order.
- Since the cost of shipping international orders is much higher, we will hold your order until everything ordered is in-stock.
- Brokerage and/or customs fees may be due when your order is delivered for which you will be responsible and are non-refundable. We can ship your order with the understanding that once the equipment leaves the United States, Pro World will not be responsible for any damages that might be caused in transit. Also, if the equipment ever needs to be returned for any reason, you would be responsible for all incoming and outgoing shipping expenses, customs fees, etc. We will honor the warranty with parts replacements if necessary and technical support.
- Any equipment shipped outside the U.S. will not be warranted. Once the shipment arrives at the shipping destination in the order, Pro World nor its vendors will not be responsible for damage or loss that may occur when shipping to another location. You will also be responsible for any parts or shipping expenses should the unit need replacements.